Frequently Asked Questions

What is this website?

The Sort My Sign website helps people report road signs that are not up to scratch on the motorways and major ‘A’ roads managed by Highways England. It is run by independent road user watchdog Transport Focus.

How do I get in touch with Sort My Sign?

You find our details on our contact page.

What should I report using Sort My Sign?

When a road sign is:

• unreadable
• damaged
• confusing
• missing
• or has another type of problem.

What doesn’t Sort My Sign deal with?

Sort My Sign isn’t for signs on roads managed by local authorities, Transport for London, Transport Scotland and Welsh Government. Also, it’s not a way to get in touch with Highways England for other issues.

How do I use the site?

After entering a location, you are presented with a map of that area. You can view issues with signs already reported in that area, or report ones of your own by clicking on the map at the location of the sign. You will then be asked to provide a few details about the issue with the road sign.

How are the issues solved?

Your report is sent to Highways England, with a copy to Transport Focus. Highways England will then respond directly to you, explaining what it will do next.

Is it free?

Yes, the site is free to use.

Can I use Sort My Sign on my mobile?

The Sort My Sign website will work on mobile phones, adapting to the size of your screen automatically. But don’t use a mobile while you are driving.

Do you remove silly or illegal content?

Sort My Sign is not responsible for the content and accuracy of material submitted by its users. We reserve the right to edit or remove any problems or updates which we consider to be inappropriate.

Who built Sort My Sign?

The Sort My Sign platform was built by mySociety on behalf of Transport Focus, the independent road user watchdog. The software behind this site is open source, and available to you mainly under the GNU Affero GPL software license.